From Free* Shipping (except WA & NT)
*For WA & NT inquiries, please contact us to get best possible shipping prices
We make every effort to ensure that you receive your order within the time frame stated. We have no control over your shipment once it has left the warehouse and unfortunately from time to time, shipments may be delayed or misplaced in transit. In this case, we will make every effort to get your order to you as soon as possible.
*Very few suppliers will ship for free for us and we are happy to pass that on but unfortunately the majority of our unique furniture does come with shipping costs. Products with FREE Shipping are labelled.
Shipping is a major cost in Australia because of the vastness of our land so while trying to keep these costs down as much as possible by absorbing a fair bit, we do need to add some to the customer.
We do NOT profit from the shipping cost and because they are very dynamic in costs depending on the day we will not always get it right. We will absorb what we can but if you feel the shipping cost for a product you're interested in is extreme, please contact us and we will get you a quote direct from the courier service and lock it in then and there.
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via phone or e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within three business days of your order, feel free to follow up with us at support@barthestool.com.au
*Undeliverable areas
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below.
NT: 0800-0999 | NSW: 2641 | QLD: 4450-4499, 4680, 4700-4805, 9920-9959, 4806-4899, 4900-4999, 9960-9999 | SA: 5701 | TAS: 7151 | WA: 6210-6699, 6700-6799
Returns
Because we have multiple suppliers and each supplier has their own returns policies we "Bar The Stool" has this generic returns policy and each supplier may have an over-rider where applicable at the bottom of this page. The supplier of each product is located in the top right corner of each product page (below the header)
This is how most bar stools are packed for delivery. Please inspect asap after delivery
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to returns@barthestool.com.au within 2 days and we will process your claim on your behalf.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Supplier:
PhilBee:
- Please choose carefully as we do not credit or refund for change of mind or if products are not suitable.
- All products have a 12-month commercial warranty for manufacturing faults & defects. This does not cover wear & tear.
FurnLink:
- Orders can be cancelled ONLY prior to dispatch. If you have ordered in a special colour or size which is not part of our standard range, orders cannot be cancelled.
- All products have a 12-month commercial warranty for manufacturing faults & defects. This does not cover wear & tear.
- All Siesta products now have a 5yr warranty as of July 2018
- If you receive a faulty product please email a photo & description through to returns@barthestool.com.au & if the claim is approved by Furnlink they will immediately send a replacement.
Ashanti Design:
- Any claims for faulty or damaged products must be given to us within 2 days of delivery through to returns@barthestool.com.au
- All products are advertised as "consistently inconsistent" which means no two product are alike so we will not refund for a wrong pattern or wrong colours.
