We are so confident in the products we sell and the customer service we give, that we are willing to give you a 365 day change of mind return policy outside of the Fault/Defect return Warranty Policy.
After receiving your item, if you decide it isn’t for you, or you just changed your mind, we understand. As long as the product is still in the original (as new) condition*, all you need to do is take as many photos and/or videos of the product before it is packaged by you in the same way you received it.
We will do the rest, as in organising and paying for the return freight.
Obviously conditions do apply, we don't want to go broke over such a deal!
*The product HAS to be in it's original - as new - condition (we want to resell it as an opened box on another platform to get some money back.)
For Ashanti Design products, their slogan is "consistently inconsistent", which means the colours and patterns are unique on each product, so for this case we will offer a free return only once per order.
By contacting us first and sending photos and/or video before hand, we can let you know yah or nay.
And by sending photos and/or video of the product again just before packaging it (It should be time stamped) will can eliminate freight breakage concerns.
When we receive the products in good order, you will be prompty refunded in full excluding inital freight charges.
This Policy Does Not Apply to Commercial Customers ~ This Policy Does Not Apply to Custom Orders.