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Order Confirmation

As soon as you place your order, we’re on the job!

We’ll send you an order confirmation e-mail which says we’ve received your order in our system and pre-authorize your credit card for the purchase.

Then we get cracking!

We automatically reach out to our suppliers to confirm that the furniture you’ve purchased is in stock and available for immediate shipment.

If your item(s) are available for immediate shipment (within 5 business days), we’ll process the charges and submit the order for shipment. Too easy!

If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via phone or e-mail to let you know what’s going on and discuss your options.

Order Shipment

If your furniture is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. We’re real people here at Bar The Stool and while we’re on the ball 99% of the time, Murphy is alive and well.

If, in the rare event, you do not receive tracking information from us within three business days of your order, please contact us at and we’ll sort it.


Free Shipping

Just a few of our suppliers will ship your products for FREE to most states in Australia as part of their partnership with Bar The Stool.

We clearly mark those items with FREE delivery in the catalogue and pass on the full discount to you.

Unfortunately for Western Australian (WA) and Northern Territory (NT) customers, delivery costs apply even for these suppliers. I know that sucks but if you contact us directly, we’ll find you the best possible shipping prices for your area.

Shipping Costs

Unfortunately, the majority of our unique furniture does come with shipping costs due to the fact that Australia is huuuuuuuge and it requires quite a bit of time, effort and fuel to move stuff from A to B.

Bar the Stool does absorb some of those costs so you pay less, but in most cases, you will have to pay something.

Scout’s honour we don’t profit from the shipping costs in any way. Prices for delivery are dynamic and can change depending on the day (and sometimes it seems like the direction of the wind!).

We do our best to get you the best possible deal, but if you feel the shipping cost for a product you're interested in is extreme, get in touch and we’ll get a quote directly from the best value courier service we can find and lock it in on the spot.

Areas We Cannot Ship To

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to at all. Check out the list below to see if you’re one of the unlucky few :(NT - 0800-0999NSW - 2641,2717, 2831, 2898, 2899QLD - 4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959QLD - 4806-4899, 4900-4999, 9960-9999SA - 5701WA - 6055TAS - 7151WA - 6215 > 6699WA - 6700 > 6799

Shipping Delays

We try our hardest to make sure you get your order within the timeframe stated on your receipt. However, once your furniture leaves the warehouse, we have no control.

Shipments can be delayed or misplaced in transit occasionally. (Murphy again!)

When this happens, we pull out all stops to get your order to you as soon as possible.

Warranty Returns

Bar The Stool brings you a range of products from multiple suppliers and (sigh!) each company tends to have their own returns policy.

BUT!, worst case scenario is a 12mth policy.

Best case has a 5 Year warranty... Beat that! :) - (These are Seista Outdoor Furniture that has the 5yr Warranty Badge)

We’ve worked out a general policy as detailed below but some suppliers have additional conditions that over-ride that. Just so you’re not caught out we’ve detailed the rules for the individual manufacturers at the bottom of this page.

When you’re cruising our catalogue you can identify the maker of each product from the top right corner of each product page (below the header.)

So, if you happen to be delivered a product that is faulty in any way, let us know ASAP! ...within 2 days, so we can have the issue addressed and you relieved of any stress and disappointment.

365 Day Returns Policy

We are so confident in the products we sell and the customer service we give, that we are willing to give you a 365 day change of mind return policy outside of the Fault/Defect return Warranty Policy.

After receiving your item, if you decide it isn’t for you, or you just changed your mind, we understand. As long as the product is still in the original (as new) condition*, all you need to do is take as many photos and/or videos of the product before it is packaged by you in the same way you received it.

We will do the rest, as in organising and paying for the return freight.

Obviously conditions do apply, we don't want to go broke over such a deal!

*The product HAS to be in it's original - as new - condition (we want to resell it as an opened box on another platform to get some money back.)

For Ashanti Design products, their slogan is "consistently inconsistent", which means the colours and patterns are unique on each product, so for this case we will offer a free return only once per order.

By contacting us first and sending photos and/or video before hand, we can let you know yah or nay.

And by sending photos and/or video of the product again just before packaging it (It should be time stamped) will can eliminate freight breakage concerns.

When we receive the products in good order, you will be prompty refunded in full excluding inital freight charges.

This Policy Does Not Apply to Commercial Customers ~ This Policy Does Not Apply to Custom Orders.

Packaging For Delivery

This is how we pack most bar stools for delivery. They’re pretty well protected but we ask that you inspect your products as soon as possible after you receive them to see if there are any problems.


Please check the packaging of your item(s) when they arrive. If you notice any damage, you should make a note of it when signing for delivery. If your furniture does arrive damaged, please take photos and send them to within 2 days or even better, Call Us.

We can then process your claim on your behalf and save you the hassle.

Supplier Specific Policies


We do have a 12-month commercial warranty for manufacturing faults & defects. This warranty does not cover wear & tear.Please choose your products carefully as we do not credit or refund purchases if you change your mind or decide that our products are not suitable.


Orders can be cancelled ONLY before dispatch. If you have ordered in a special colour or size which is not part of our standard range, orders cannot be cancelled. All products have a 12-month commercial warranty for manufacturing faults & defects. This does not cover wear & tear. All Siesta products now have a 2-year warranty as of July 2018 and some now a 5-year warranty. If you receive a faulty product, please email a photo & description through to If the claim is approved by Furnlink, they will send an immediate replacement.

Ashanti Design

Any claims for faulty or damaged products must be submitted to us within 2 days of delivery via We advertise all our products as "consistently inconsistent". That means no two products are alike and we will not issue a refund for a wrong pattern or wrong colours.

*see 365 day Return Policy

★ Reviews

What our customers have to say about us

34 reviews
Great product!

Exactly as advertised and delivery was quick. Very comfortable, solid and easy to care for. Perfect for the balcony.

Great product

Just as described. Arrived on time well packaged ,easy to assemble.Service was excellent

Excellent service well packaged & easy to assemble. Quality product.

Manhattan Gas Lift Bar Stools - JY1032 | Deleted Stock
Bar stools

Excellent product. Well packaged. Very easy to assemble. High quality. Love them.

Great Supplier

Great stool and great service.