Order Confirmation

As soon as you place your order, we’re on the job!

We’ll send you an order confirmation e-mail which says we’ve received your order in our system and pre-authorize your credit card for the purchase.

Then we get cracking!

We automatically reach out to our suppliers to confirm that the furniture you’ve purchased is in stock and available for immediate shipment. 

If your item(s) are available for immediate shipment (within 5 business days), we’ll process the charges and submit the order for shipment. Too easy!

If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via phone or e-mail to let you know what’s going on and discuss your options.

If your furniture is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. We’re real people here at Bar The Stool and while we’re on the ball 99% of the time, Murphy is alive and well.

If, in the rare event, you do not receive tracking information from us within three business days of your order, please contact us at support@barthestool.com.au and we’ll sort it.

Just a few of our suppliers will ship your products for FREE to most states in Australia as part of their partnership with Bar The Stool.

We clearly mark those items with FREE delivery in the catalogue and pass on the full discount to you.

Unfortunately for Western Australian (WA) and Northern Territory (NT) customers, delivery costs apply even for these suppliers. I know that sucks but if you contact us directly, we’ll find you the best possible shipping prices for your area.

Unfortunately, the majority of our unique furniture does come with shipping costs due to the fact that Australia is huuuuuuuge and it requires quite a bit of time, effort and fuel to move stuff from A to B.

Bar the Stool does absorb some of those costs so you pay less, but in most cases, you will have to pay something.

Scout’s honour we don’t profit from the shipping costs in any way. Prices for delivery are dynamic and can change depending on the day (and sometimes it seems like the direction of the wind!).

We do our best to get you the best possible deal, but if you feel the shipping cost for a product you're interested in is extreme, get in touch and we’ll get a quote directly from the best value courier service we can find and lock it in on the spot.

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to at all. Check out the list below to see if you’re one of the unlucky few :(NT - 0800-0999NSW - 2641,2717, 2831, 2898, 2899QLD - 4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959QLD - 4806-4899, 4900-4999, 9960-9999SA - 5701WA - 6055TAS - 7151WA - 6215 > 6699WA - 6700 > 6799

We try our hardest to make sure you get your order within the timeframe stated on your receipt. However, once your furniture leaves the warehouse, we have no control.

Shipments can be delayed or misplaced in transit occasionally. (Murphy again!)

When this happens, we pull out all stops to get your order to you as soon as possible.

Bar The Stool brings you a range of products from multiple suppliers and (sigh!) each company tends to have their own returns policy.

We’ve worked out a general policy as detailed below but some suppliers have additional conditions that over-ride that. Just so you’re not caught out we’ve detailed the rules for the individual manufacturers at the bottom of this page.

When you’re cruising our catalogue you can identify the maker of each product from the top right corner of each product page (below the header.)

Please check the packaging of your item(s) when they arrive. If you notice any damage, you should make a note of it when signing for delivery. If your furniture does arrive damaged, please take photos and send them to returns@barthestool.com.au within 2 days or even better, Call Us.

We can then process your claim on your behalf and save you the hassle.